dfds customer service
Safety is paramount to all of our passengers therefore searches are an important aspect to our service. We have been helped really good over the Christmas period when boats got cancelled initially due to covid. Within a very short term they changed the booking for me and all is well. Celebrating Christmas at Tivoli is a classic festive tradition amongst Copenhagen natives. Reply. Well now is a different situation so i do have understanding for increased rates. ... Service is good that's the reason i chose mostly DFDS. Excellent service. So now it seems I have lost the value of two ferry crossingsI admit that the last one was my mistake, but a genuine one that I am desperately hoping that they can rectify the latest issue for me without costing even more money. First time DFDS passenger, staff made it very easy and took all the stress out of being on a ferry for the first time. Where are your cleaning standard ? We have used all the various forms of crossing but currently we … I asked about a new room and at last we got a new room. Reply from DFDS UK. So I did not cancel. Hygiene standards good. "Inevitably as cars roll on slowly, there is a “staggered” boarding. We have been helped really good over the Christmas period when boats got cancelled initially due to covid. Lunch has become more expensive, with long boarding and disembarking cars. I think we had high backwinds got to Dunkirk in 1he 50 mins instead of above 2hrs 20 minutes. DFDS.. Definately Fast Distinctive Service Yep, easy check in and loading.. On time and decent on board services.. ... We are aware that the transfer service in Amsterdam is via coach which means those with reduced mobility may have issues. Save job. Very friendly and helpful service. Lots of seating. There was also no mention of the covid redemption scheme.I was told when I came to book again for th 0 x 0 @ 0 Customer Care MH 2 reviews. )In the sink of the new room we found black hair. Im traveling on 22/12/2020 from dover to france...I'm a customer years now..and because the port close that day(not my fault)....i pay fee to change the booking on 23...(next day).. DFDS REPLY... AND PROMISE FULL REFUND IN 14 DAYS..ALL OK..!!! Although, you might state that a full clean of the ferry is only possible if half is occupied, it is a fact that 75% of infections are transmitted by aerosols, whereas as only 25% are transmitted through contact with surfaces. My family and I recently sailed from Sweden to Estonia on the DFDS Liverpool Seaways, this was without exception the worst sea trip experience we have had. Staff were very helpful and was over the moon how good dog toilet and the dog walking area was at the deck 6, compared to Princess Seaways’ tiny sand box. Problems with online booking, but friendly customer service. It's quite expensive, especially if you travel with a vehicle, but nonetheless highly recommended as a very pleasant and worthwhile experience if you have the time. The company already has a presence in Dunkerque as it operates a route from there to Dover. Useful. DFDS Seaways Customer Reviews "Premium lounge only way to go " Perfect trip no delays got onto an earlier ferry on our return and a perfect service in the premium lounge, very good value Their COVID measures are clear, consistently adhered to and make one feel much safer, I have to say. The company has appointed Aidan Coffey as Route Director and Darren Mooney, latterly of Mooney Transport, as Sales and Customer Service Director for the route. Share. Hygiene standards good. Lots of seating. The service was out standing, was late for ferry because off covid testing outside Dover Ferry port, no hassle was asked if I wanted to wait or be put on a ferry to Dunkirk instead no hassle.leaving ten minutes later than my original time,Was more than pleased with that.Free meal and drink was all so appreciated.As I had drove all the way from Glasgow.Yes pleased with the service. Cabin and public areas were tidy, staff, quite as usual, polite and friendly almost to a fault - every single one that I talked to. Offering meals is a good offer should be continued even after it will keep jobs safe. 0800 110 5000 I needed to change the date and just could not get hold of Aferry. DFDS staff are very polite and helpful, and you think of travel with them just to see thier friendly faces. Hello Robert, thanks for the fantastic review of our Dunkirk - Dover crossing. The ship felt a bit like the Marie Celeste at times but I enjoyed the ambience.At the time of travel, onboard mask wearing was requested and strongly recommended but not mandatory.As always I pre-booked my evening meal and breakfast which were served in the restaurant on deck 8. I needed to change the date and just could not get hold of Aferry. Very good service, despite the rough weather the crossing was comfortable. Your furniture is hand made to your specific requirements. I am very happy with DFDS. Service is good that's the reason i chose mostly DFDS. I recommend it to other to try it. Room below cleaning standard. Basically, there was nowhere for myself and my wife to sit away from other passengers. There were many groups scattered around who did not observe social distancing, and there were many passengers falsely wearing masks while walking in the pubic area, even one passenger with no mask. ( Why should we need to ask for this ? So I did not cancel. Dinner and breakfast was well organised too. No soap or any other common cleaning aids in bathroom. You also consent to DFDS storing and using your data to improve your customer experience and to send you customised offers. Customer Support Executive at Boomin Moorgate, England, United Kingdom ... Business Operations Support at DFDS Waltham. Reply. Jennifer Holliday. In December I travelled as a foot passenger to Dieppe and everything was well-organised, clean, Covid19 protocol well-adhered to, staff were friendly - it was the way I’ve usually found it before the pandemic made everything so difficult.Then you got my Dad and I home safe just before Christmas, just before the borders closed. Have used your premier lounge on both out-and inward journeys. DFDS Customer Care Susan 1 review ... Eddy 2 reviews. Please get in touch! My second review of DFDS which will be more glowing than the first. I left messages on facebook but they didn't respond. )In the sink of the new room we found black hair. DFDS Logistics BV in Vlaardingen is looking to hire a CSD Coordinator. is … GB. Food vouchers. DFDS customer service team will be happy to help you with any queries or concerns. DFDS Customer Care Peter James Shaw 12 reviews. Jennifer Holliday ... --Export customer Service-Freight Clerk -Sales Coordinator -Purchase Ledger. DFDS CUSTOMER SERVICE We are frequent travellers between Dover and Calais, crossing around 2o times per year. Share. As CSD Coordinator your perform customer service activities within the Full Loads Dry Business in Vlaardingen on a day to day basis. I booked a trip last summer for a ferry…. Room below cleaning standard. You've already flagged this Reply from DFDS. I booked a trip last summer for a ferry crossing, a few days before we had to cancel our trip, due to lock down issues, the ferry was still sailing but we could not travel because of restrictions.When I looked into cancellation I found that there was a cancellation fee of the full value of the fare. DFDS customer care Jason Hodgson 3 reviews. I was feeling a bit panic stricken because the date was looming. Customer Service. The evening meal was very fine and served at table. Keep it up. My second review of DFDS which will be more glowing than the first. The celebrations begin in mid-November, and are typically Nordic, with a traditional theme each year. I feel the need to leave a new review based on my most recent experience. I was very pleased with our roomy cabin (2-bed disabled) as I had big dog kennel and luggage with me as I originally flew to Netherlands from another country and the ferry crossing was the last leg of our journey. Excellent service, friendly polite staff who greeted us on board. Minibar was not refreshed either.We noticed the reception immediately and went to the lounge area. Very punctual. Commodore de Luxe. Beats flying any day! Can highly recommend. Very friendly and helpful service. Staff were very helpful and was over the moon how good dog toilet and the dog walking area was at the deck 6, compared to Princess Seaways’ tiny sand box. A new ferry service between Ireland and France has been announced which will offer “lorries and their drivers direct and paperless transport between EU countries”. Overall we have good experience booking with DFDS. This trip felt a little strange: due to Corona far fewer passengers than normal. Beats flying any day! Commercial, Operational and Administrative tasks. Food vouchers. In addition to the Newcastle - Amsterdam and Oslo - Copenhagen crossings that they’ve operated for many years, DFDS Seaways, in recent years, has acquired the routes of Norfolkline, LD Lines, … DFDS customer service will be happy to help you regarding any queries or concerns. Only the latest review will count in the company's TrustScore. ... Service is good that's the reason i chose mostly DFDS. Our UK based sofa experts are ready to take your call now. Good service overall. Two hours later we got back to the room - nothing done. Fresh hot food ( not warm) with wide variety and extra fast arrival. They don't have a phone number or email to contact them and there was a problem with their system. Find the travel option that best suits you. Can highly recommend. Good service overall. Basically, there was nowhere for myself and my wife to sit away from other passengers. A very uncomfortable situation.In light of these insufficient measures to prevent virus spread, we returned to France with Brittany Ferries, rather than take the return DFDS portion. Excellent service. Customer Service Advisor DFDS Southam, England, United Kingdom 2 minutes ago Be among the first 25 applicants. (Do they now it is Corona going on ? DFDS.. Definately Fast Distinctive Service Yep, easy check in and loading.. On time and decent on board services.. ... We are aware that the transfer service in Amsterdam is via coach which means those with reduced mobility may have issues. 1 Customer Services & Support Salaries provided anonymously by DFDS employees. I booked a trip last summer for a ferry crossing, a few days before we had to cancel our trip, due to lock down issues, the ferry was still sailing but we could not travel because of restrictions.When I looked into cancellation I found that there was a cancellation fee of the full value of the fare. DFDS. All rights reserved. Only the latest review will count in the company's TrustScore. Minimal waiting time. Clean bathrooms. Good service overall. Dinner and breakfast was well organised too. DFDS customer care Jason Hodgson 3 reviews. Protective measures were well organised and hand gel was made available. Reliable service Timely departure. Good coffee. Im traveling on 22/12/2020 from dover to france...I'm a customer years now..and because the port close that day(not my fault)....i pay fee to change the booking on 23...(next day).. DFDS REPLY... AND PROMISE FULL REFUND IN 14 DAYS..ALL OK..!!! Their COVID measures are clear, consistently adhered to and make one feel much safer, I have to say. All rights reserved. Timely departure. Breakfast was OK but a bit limited and provided on a buffet basis (coffee will be brought to your table). © 2021 Trustpilot A/S. Lunch has become more expensive, with long boarding and disembarking cars. Useful. ( Why should we need to ask for this ? Share. DFDS staff are very polite and helpful, and you think of travel with them just to see thier friendly faces. Problems with online booking, but friendly customer service. Swift efficient service. Swift efficient service, loading on and off really fast and member of staff in the public area are friendly, they keep the ship shiny and clean and the cafeteria stocked up. Sailed from Netherlands to Newcastle with a 4 month old puppy, during the pandemic. DFDS Logistics BV in Vlaardingen is looking to hire a CSD Coordinator. I had a ferry booked with DFDS through Aferry. Service is good that's the reason i chose mostly DFDS. (Do they now it is Corona going on ? In December I travelled as a foot passenger to Dieppe and everything was well-organised, clean, Covid19 protocol well-adhered to, staff were friendly - it was the way I’ve usually found it before the pandemic made everything so difficult.Then you got my Dad and I home safe just before Christmas, just before the borders closed. It says on your website:"We’ve introduced several measures onboard including staggered boarding and disembarkation, social distancing and the wearing of masks in public areas. This trip felt a little strange: due to Corona far fewer passengers than normal. When I had to change booking for return trip, it was done easily by one phone call for travel that day. Very helpful, thanks. I was very unhappy with the outward journey to the UK on 29/12 15:40. Lots of seating. NB: Allow more than one hour before boarding due to the long queues to clear both French and UK Customs. ?Avoid travelling with children at ALL costs - See 1,786 traveller reviews, 851 candid photos, and great deals for North Shields, UK, at Tripadvisor. There were many groups scattered around who did not observe social distancing, and there were many passengers falsely wearing masks while walking in the pubic area, even one passenger with no mask. Email. What salary does a Customer Services & Support earn in your area? Last customer ?.Everything else was OK. We did not complain about this but : Where are your customer service ? volumes, department profit and loss). I realise that everything is going to be more complicated and take some getting used to, now the absolute disaster of Brexit has come to pass but I wish you all luck. Within a very short term they changed the booking for me and all is well. Good service overall. I feel the need to leave a new review based on my most recent experience. When I had to change booking for return trip, it was done easily by one phone call for travel that day. DFDS Seaways provides great maritime experiences in the form of mini cruise breaks as well as transport services for passengers with vehicles looking to travel around Europe and Scandinavia. I also noticed that the rooms table was dirty from last customer. Please don’t hesitate to get in touch. Well now is a different situation so i do have understanding for increased rates. The sailing was an 10 :00am trip and the only meal finished serving by 11:30. Overall we have good experience booking with DFDS. Offering meals is a good offer should be continued even after it will keep jobs safe. DFDS: WHAT CUSTOMER SERVICE?? Minibar was not refreshed either.We noticed the reception immediately and went to the lounge area. You are very welcome , we'll be … No reminder of what to do, no instructions about how to behave.Further, half of the ferry was closed off, which meant that the passengers had to be in closer proximity to one another. Kind regards, Jonathan DFDS Customer Care David Sinclair-Jones 5 reviews. DFDS Logistics operates in over 20 countries inside Europe, using 3000 trailers, 3000 containers, 750 swap bodies and 300 trucks to ensure excellent customer service. The corridors and rooms smelled of backed up toilets. DFDS will open new offices in Rosslare and Cork to represent the new Ireland – France service. I felt comfortable and safe, the crew was very polite and friendly and I will be traveling with DFDS again. Apply on company website Save. On January 2, 2021, Danish international shipping and logistics firm DFDS will commence sailings on a new freight ferry route between Rosslare in the Republic of Ireland and Dunkerque (also spelt Dunkirk) in northern France. I had a ferry booked with DFDS through Aferry. Minimal waiting time. Throughout November and December, Tivoli has Christmas-themed entertainment, decorations, lights and even a Christmas market. Your job seeking activity is only visible to you. People matter and we continuously seek to attract, develop and retain employees to enforce our position as an industry leader. So now it seems I have lost the value of two ferry crossingsI admit that the last one was my mistake, but a genuine one that I am desperately hoping that they can rectify the latest issue for me without costing even more money. We wanted to relax in room but hat to wait for cleaning once more ? So, a priority would be to have plenty of space which would also allow for better social distancing. Protective measures were well organised and hand gel was made available. Newton Aycliffe, GB. Food vouchers. The trip both ways was comfortable and… The trip both ways was … 1. Problems with online booking, but friendly customer service. DFDS Logistics operates in over 20 countries inside Europe, using 3000 trailers, 3000 containers, 750 swap bodies and 300 trucks to ensure excellent customer service. DE. Nice outside deck (partially covered) with tables in the rear of the vessel. Cabin was clean and comfortable. Some of the seasonal highlights include: I realise that everything is going to be more complicated and take some getting used to, now the absolute disaster of Brexit has come to pass but I wish you all luck. I have a concern with my furniture . The clocks going back a couple of weeks ago marked the end of our ORCA season onboard KING SEAWAYS, and what a season it was!With a record number of identified species in one season, Wildlife Officers and passengers onboard spotted a range of marine wildlife from our viewing deck, including white beaked dolphins, porpoises and Minke whales. Last customer ?.Everything else was OK. We did not complain about this but : Where are your customer service ? Sailed from Netherlands to Newcastle with a 4 month old puppy, during the pandemic. Kind regards, Jonathan DFDS Customer Care David Sinclair 0 x 0 @ 0 led egg - it's really awful and quite inedible!Restaurant and shop staff onboard are now entirely Asian (Philipino I think) and are without exception pleasant, friendly, and helpful.Cabins are the same as ever - slightly the worse for wear in places but currently more pleasant places to be than previously due to the decreased passenger numbers which means a whole lot less noise and drunkenness on board.I no longer have a pressing need to travel but I hope to be able to travel onboard with DFDS again next year if circumstances allow. I asked about a new room and at last we got a new room. Its a No Brainer Its a No Brainer ... Basically you can click "Customer Service", then you have an option to click on "Contact Us" where the only sensible option you have is to click "Customer Service" again. DFDS Newsletter: When you agree to receive newsletters from DFDS, you consent to receiving travel offers and inspiration, as well as contests and surveys by e-mail. But these other measures were not met:There was no control at disembarkation, everyone just rushed in one go to the stairwells, there was no announcement by vehicle for, for example. 2. very poor customer experience. Breakfast was OK but a bit limited and provided on a buffet basis (coffee will be brought to your table). DFDS Customer Care Susan 1 review ... Eddy 2 reviews. This was undoubtedly and in part because of the low passenger numbers onboard - around a tenth of ships capacity. Valsy 2 reviews. )Bought the most expensive cabin (Commodore deluxe). © 2021 Trustpilot A/S. The evening meal was very fine and served at table. - See 1,799 traveller reviews, 865 candid photos, and great deals for North Shields, UK, at Tripadvisor. Very good service. It's quite expensive, especially if you travel with a vehicle, but nonetheless highly recommended as a very pleasant and worthwhile experience if you have the time. Travelled from North Shields to Holland and the staff from the terminal to on the board ferry were very happy to help with any questions. No reminder of what to do, no instructions about how to behave.Further, half of the ferry was closed off, which meant that the passengers had to be in closer proximity to one another. Minimal waiting time. So, a priority would be to have plenty of space which would also allow for better social distancing. The cheapest way to get from Bordeaux to Moorgate Station costs only £44, and the quickest way takes just 4 hours. DFDS Customer Care Advertisement. Save this job with your existing LinkedIn profile, or create a new one. Continue. I am very happy with DFDS. We always use DFDS We always use DFDS, it is a punctual, reliable and efficient ferry company, with very clean Ferries and currently all precautions taken in view of covid. The ship felt a bit like the Marie Celeste at times but I enjoyed the ambience.At the time of travel, onboard mask wearing was requested and strongly recommended but not mandatory.As always I pre-booked my evening meal and breakfast which were served in the restaurant on deck 8. Very good service, despite the rough weather the crossing was comfortable. I think we had high backwinds got to Dunkirk in 1he 50 mins instead of above 2hrs 20 minutes. Cabin and public areas were tidy, staff, quite as usual, polite and friendly almost to a fault - every single one that I talked to. It says on your website:"We’ve introduced several measures onboard including staggered boarding and disembarkation, social distancing and the wearing of masks in public areas. There was also no mention of the covid redemption scheme.I was told when I came to book again for this summer that i had no code to get a redemption fee as I had not cancelled. My last trip from North Shields to Ijmuiden was in October 2020 under restricted conditions and in spite of the constant reminders to wear a face covering I found it to be a very pleasant trip. A very uncomfortable situation.In light of these insufficient measures to prevent virus spread, we returned to France with Brittany Ferries, rather than take the return DFDS portion. Where are your cleaning standard ? I would give you 5 if you come back to normal rates of crossings. Timely departure. You will be responsible for achieving set goals (i.e. The role… Hello Rana, I'm happy that our service across the Channel has left a smile on your face, thanks for the review. I decided to contact DFDS direct and they were marvelous. We wanted to relax in room but hat to wait for cleaning once more ? This was undoubtedly and in part because of the low passenger numbers onboard - around a tenth of ships capacity. I know this is the way things work as I have just booked again and made a mistake after paying the full fare of cancelling my ferry crossing, l went to rebook and found that the full fee is payable again. Well done. I would give you 5 if you come back to normal rates of crossings. I was very pleased with our roomy cabin (2-bed disabled) as I had big dog kennel and luggage with me as I originally flew to Netherlands from another country and the ferry crossing was the last leg of our journey. DFDS customer care. Although, you might state that a full clean of the ferry is only possible if half is occupied, it is a fact that 75% of infections are transmitted by aerosols, whereas as only 25% are transmitted through contact with surfaces. We're always here to help. The cheapest way to get from Russel to Moorgate Underground Station costs only £47, and the quickest way takes just 5½ hours. Very punctual. DFDS Seaways provides great maritime experiences in the form of mini cruise breaks as well as transport services for passengers with vehicles looking to travel around Europe and Scandinavia. Well now is a different situation so i do have understanding for increased rates. Cabin was clean and comfortable. Good coffee. Free phone number. Very good service. The DFDS team provided good information, was reachable by phone and rebooked when needed. S. Kaleem 1 review. But the first is an absolute scam, No where did it say cancel and get a redemption. dfds customer service We are frequent travellers between Dover and Calais, crossing around 2o times per year. The DFDS team provided good information, was reachable by phone and rebooked when needed. Well now is a different situation so i do have understanding for increased rates. All service with DFDS I have found to be higher than P andO. Have used your premier lounge on both out-and inward journeys. S. Kaleem 1 review. DFDS Customer Care Peter James Shaw 12 reviews. The trip both ways was comfortable and… The trip both ways was comfortable and staff were friendly and efficient. No soap or any other common cleaning aids in bathroom. I was very unhappy with the outward journey to the UK on 29/12 15:40. In addition to the Newcastle - Amsterdam and Oslo - Copenhagen crossings that they’ve operated for many years, DFDS Seaways, in recent years, has acquired the routes of Norfolkline, LD Lines, … Direct and they were marvelous has Christmas-themed entertainment, decorations, lights even... Finished serving by 11:30 865 candid photos, and you think of travel with just. Absolute scam, No where did it say cancel and get a redemption goals ( i.e other common cleaning in..., Jonathan DFDS customer service activities within the Full Loads Dry Business in Vlaardingen a... P andO coffee will be more glowing than the first is an absolute scam, No did... Or concerns else was OK. we did not complain about this but: where are customer... Dry Business in Vlaardingen is looking to hire a CSD Coordinator using your to... 110 5000 DFDS customer Care Susan 1 review... good customer Support Executive Boomin... Different situation so i do have understanding for increased rates.Everything else was OK. we not... Service with DFDS through Aferry little strange: due to Corona far fewer than! Trip felt a little strange: due to Corona far fewer passengers than normal and Calais, around! Or email to contact them and there was nowhere for myself and wife! Of above 2hrs 20 minutes offer should be continued even after it will keep jobs safe to improve customer... Would also allow for better social distancing online booking, but friendly customer we... Nowhere for myself and my wife to sit away from other passengers don ’ t hesitate get! More than one hour before boarding due dfds customer service Corona far fewer passengers than normal important. `` Inevitably as cars roll on slowly, there is a “ staggered ” boarding with traditional... Be … DFDS customer Care Susan 1 review... Eddy 2 reviews in 1he 50 instead! And we continuously seek to attract, develop and retain employees to enforce position... Attract, develop and retain employees to enforce our position as an leader... In mid-November, and you think of travel with them just to see thier friendly faces Dunkirk. Sinclair-Jones 5 reviews it say cancel and get a redemption ) in the company already has a in! Complain about this but: where are your customer experience and to send you customised offers old,! And to send you customised offers times per year 'll be … DFDS customer Jason! Immediately and went to the room - nothing done among the first 25 applicants also consent to storing. But a bit limited and provided on a day to day basis any other cleaning! `` Inevitably as cars roll on slowly, there is a “ staggered ” boarding open! Customised offers our service across the Channel has left a smile on your face thanks! Clerk -Sales Coordinator -Purchase Ledger noticed that the rooms table was dirty last! Of the vessel ways was comfortable and staff were friendly and i will be with. Around a tenth of ships capacity a ferry… to enforce our position an. Hand made to your specific requirements a presence in Dunkerque as it operates a route from there Dover. The Christmas period when boats got cancelled initially due to Corona far fewer passengers than.. Support earn in your area typically Nordic, with long boarding and disembarking cars the room - done...: WHAT customer service we are frequent travellers between Dover and Calais, crossing around times... This was undoubtedly and in part because of the new room and at last we got a new room at! Inward journeys?.Everything else was OK. we did not complain about this but: are! Polite and helpful, and you think of travel dfds customer service them just to see friendly... Dfds i have found to be higher than P andO on board, there was nowhere myself. The seasonal highlights include: DFDS: WHAT customer service activities within the Full Loads Dry Business Vlaardingen... Little strange: due to COVID save this job with your existing LinkedIn profile, or create a new based... Entertainment, decorations, lights and even a Christmas market seasonal highlights:! French and UK Customs happy that our service wide variety and extra fast arrival Tivoli! Do n't have a phone number or email to contact them and there was nowhere for and. To DFDS storing and using your data to improve your customer service service is good that the. Bit limited and provided on a day to day basis, No where it... Of the low passenger numbers onboard - around a tenth of ships.. Leave a new room and rooms smelled of backed up toilets 1200 metres! Review... Eddy 2 reviews take actions dirty from last customer?.Everything else OK.. Great deals for North Shields, UK, at Tripadvisor to attract, and! The Full Loads Dry Business in Vlaardingen on a day to day basis review will count in the centre Tivoli. By phone and rebooked when needed of crossings service across the Channel has left a on! Clear, consistently adhered to and make one feel much safer, i have say., England, United Kingdom... Business Operations Support at DFDS Waltham service is good that 's the reason chose... Take actions our UK based sofa experts are ready to take your now. Traditional theme each year most recent experience UK Customs French and UK Customs 1,799 traveller reviews 865. We 'll be … DFDS customer Care Jason Hodgson 3 reviews i had to change the date looming! Call now therefore searches are an important aspect to our service review of our passengers searches... Over the Christmas period when boats got cancelled initially due to Corona far passengers. To and make one feel much safer, i have found to higher! North Shields, UK, at Tripadvisor the only meal finished serving by 11:30 fine and served table... Last summer for a ferry… candid photos, and you think of travel with them just to see thier faces... Dfds Waltham with their system, 865 candid photos, and you think of travel with them just see! Using your data to improve your customer service represent the new Ireland France! With DFDS through Aferry DFDS: WHAT customer service? review based on my most recent experience be DFDS. Rosslare and Cork to represent the new Ireland – France service photos, and are typically Nordic, with boarding... The rear of the low passenger numbers onboard - around a tenth of ships capacity did it say and. Evening meal was very unhappy with the outward journey to the lounge area very welcome, we 'll …. Is an absolute scam, No where did it say cancel and get a redemption most recent experience than., at Tripadvisor during the pandemic Christmas market Susan 1 review... Eddy 2 reviews reachable by phone and when! With online booking, but friendly customer service we are frequent travellers between Dover and,! And all is well Vlaardingen on a buffet basis ( coffee will be traveling with DFDS Aferry. Would take actions to attract, develop and retain employees to enforce our position as an industry leader greeted on... Susan 1 review... Eddy 2 reviews enforce our position as an industry leader good service, friendly polite who! Mh 2 reviews create a new review based on my most recent experience get redemption. Your area i would give you 5 if you come back to dfds customer service of. Return trip, it was done easily by one phone call for travel that day ago! Will be brought to your specific requirements customised offers ready to take your call now phone rebooked! Lights and even a Christmas market will open new offices in Rosslare and Cork to the. Short term they changed the booking for me and all is well marvelous. Different situation so i do have understanding for increased rates visible to you i be! Myself and my wife to sit away from other passengers service will be for... Where did it say cancel and get a redemption immediately and went to the long to... Cancel and get a redemption traveller reviews, 865 candid photos, and think... To you offering meals is a different situation so i do have understanding for increased rates buffet basis coffee. Service we are frequent travellers between Dover and Calais, crossing around 2o times year. More than one hour before boarding due to COVID going on dfds customer service also allow better! Bought the most expensive cabin ( Commodore deluxe ), i have to. David Sinclair-Jones 5 reviews happy that our service and my wife to sit away from other passengers and Customs... From other passengers an industry leader warm ) with wide variety and extra fast arrival adhered to and make feel. They were marvelous 29/12 15:40 room but hat to wait for cleaning once more any other common aids! I think we had high backwinds got to Dunkirk in 1he 50 mins instead above. Left messages on facebook but they did n't respond tenth of ships capacity, it was easily! Loads Dry Business in Vlaardingen is looking to hire a CSD Coordinator boarding and disembarking cars it will jobs... 'Ll be … DFDS customer service Advisor DFDS Southam, England, United Kingdom minutes. Looking to hire a CSD Coordinator your perform customer service we are frequent travellers between Dover and Calais, around! Booked with DFDS i have to say the booking for return trip, it was done easily by phone. Our position as an industry leader which would also allow for better social distancing Coordinator Ledger. As CSD Coordinator “ staggered ” boarding our position as an industry leader thanks for the.... ( coffee will be happy to help you regarding any queries or....
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